Assistant Portal

Privacy and Agreements

Privacy Policy
Friends Resilience Pty Ltd (FR) (ACN 112 233 566) is committed to ensuring the security and confidentiality of any personal information shared by users of this site and the Friends Resilience Portal (FRP). This Privacy Policy outlines how FR protects personal information shared through this site and the FRP and how such information is used to carry out the services provided by FR and use of the FRP.
By providing your personal information and continuing to use this site and the FRP, you consent to your personal information being collected, stored, used and disclosed in accordance with this Privacy Policy.

Personal Information
'Personal information' referred to in this Privacy Policy consists of:

Authorised user of the FRP (including Licensees and Accredited Assistant or Facilitator):
  • First name
  • Last name
  • School/organisation
  • Address of school/organisation
  • Contact details (email and telephone)
Participants of FRIENDS Programs:
  • Country
  • Primary email address and secondary email address (parent or guardian of a child undertaking the Programs)

Payment Information
We do not store payment details. Online payments relating to the services provided by FR through the use of the FRP are processed either via PayPal or Internet banking. Payments via PayPal are safe guarded inline with PayPal’s privacy policies. Please refer to PayPal for further information.

Collection and Use of Personal Information
FR collects personal information when you register as a user of the FRP.
Authorised users of the FRP are required, after delivering FRIENDS training to enter information about participants including the personal information outlined above. FR assumes the provision of personal information in relation to participant details from authorised users, including but not limited to educational institutions, government organisations and private enterprise is authorised unless otherwise notified.

FR may use personal information to carry out its business operations in relation to the FRP including:
  • To provide training services
  • To maintain accurate records of training requirements
  • To administer training resources and materials
  • If notification of changes and updates to our services is required
  • For record keeping purposes
  • For reporting and data analysis purposes
  • To respond to an enquiry by users of the FRP
Personal information collected by FR is not sold to external agencies and is not used for marketing purposes.

International Transfer of Personal Information
If you are using this site and the FRP outside of Australia, you consent to the transfer of information across international boundaries.

Storage and Disclosure of Personal Information
All personal information collected by FR is held in the FRP. The FRP is a secure database solely owned by FR.

Personal information may be disclosed to persons outside of FR where:
  • As an authorised user, you have consented to the use or disclosure of personal information;
  • Where FR reasonably suspect that illegal activity has occurred, is being carried out or may be engaged in and the use or disclosure is a necessary part of an investigation by FR; or
  • Where such use or disclosure is required by law; and
  • FR retains the services of a third party to maintain, repair or improve its site and the FRP. You consent to not hold FR liable for any unlawful actions by any third party and you will take legal action against any third party directly.

We use encryption and authentication procedures to ensure the security of personal information held in the FRP database and to protect against unauthorised access.
Access to the FRP requires registration, which involves the provision of a username and password for your privacy and security. Authorised users and training participants are responsible for maintaining the security of usernames and passwords at all times. All passwords saved in the FRP database are encrypted.

Friends Resilience production services are hosted on Amazon Web Services’ (“AWS”) EC2 platform. The physical servers are located in AWS’s secure data centers. From Amazon’s documentation:
AWS has achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). We undergo annual SOC 1 audits and have been successfully evaluated at the Moderate level for Federal government systems as well as DIACAP Level 2 for DoD systems.
Further information on the security of AWS EC2 data centers is available directly from Amazon (

All user content is stored within Asian Pacific (Sydney) region of AWS. Friends Resilience's production environment is hosted on an AWS EC2 platform. User content can also be found in backups, stored in AWS EC2 and Relational Database Service. We do not offer customers the option of hosting the Friends Portal on a private server, or to otherwise use Friends Portal on a separate infrastructure.

Access to Personal Information
At all times, as an authorised user of the FRP you have access to personal information held by FR. FR takes reasonable precautions to ensure personal information collected, held and used is accurate. FR encourages the correction of personal information by you to ensure records are up to date and accurate. FR has permission to update FRP user information unless otherwise advised.

Cookies are small text files that are transferred to your computers hard drive through your web browser from our server. FRP use cookies that remain on your device for 2 hours to maintain the session of the user, in order to let the user browse the website without the need to login again during the session. FRP users can choose whether or not to accept cookie by changing the settings of their browser.

Amendments to the Privacy Policy
FR reserves the right to amend this Privacy Policy at any time. FR encourages authorised users to regularly review this policy for up to date information on our privacy practices.

Questions and Complaints
If you have any questions or complaints in relation to our Privacy Policy, please contact FR by emailing .

If you would like to make use of your right to access, right to be forgotten or data portability please contact

This Privacy Policy is current as at May 2018

Intellectual Property Rights
Intellectual Property Rights includes all present and future rights in relation to copyright, trade marks, designs, patents, trade, business or company names, domain names, software or other proprietary rights, or any rights to registration of such rights whether existing in Australia or otherwise.
The Friends Resilience Portal service and site including but not limited to, text materials, graphics, video clips, illustrations and logos, user manuals and activity books, templates, look and feel and control of the site are owned by Friends Resilience Pty Ltd and subject to copyright and other intellectual property rights under Australian and international laws. Friends Resilience Pty Ltd grants you the right to view and edit user content as per terms of use only and agree that Friends Resilience Pty Ltd reserves all other rights. You agree to not use the Friends Resilience Portal service and site to copy, distribute or transmit any user content or commit an act that in anyway whatsoever infringes Friends Resilience Pty Ltd intellectual property rights.

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